Refund Policy
Short version: email us within 14 days of your purchase and we'll refund you, no questions asked. You don't have to justify it.
The three-day trial comes first
Every install runs the full app free for three days before you're asked to pay, so you can find out whether the beeps actually change your habit before any money changes hands. Most refund requests are avoidable that way — please use the trial.
How to get a refund
- Email support@notouchface.com within 14 days of purchase, from the address you used at checkout (or include your Paddle order number).
- No explanation required. If you want to tell us what went wrong we'd genuinely like to know, but it isn't a condition.
- Refunds go back to your original payment method.
- A refund deactivates the license key, so the app returns to its unpaid state.
Requesting through Paddle instead
Paddle is the merchant of record for every purchase, so you can also raise a refund request directly with them at paddle.net using your order details. Paddle moves the money either way.
How long it takes
We aim to reply within two business days. Once a refund is processed, banks typically take a further 5–10 business days to show it on your statement.
After 14 days
The no-questions-asked window is 14 days, but write to us anyway if something has gone wrong — a licence that stopped working, a duplicate charge, a machine you can't activate. We'd rather fix it than have you stuck.
Nothing recurring
No Touch Face is a single one-time payment of $14.99. There is no subscription, so there is nothing to cancel and no renewal to catch you out later.